Everything you need to know about shopping online with us...

Please at least read this bit!

We know terms & conditions are massively boring to read and are often written in some weird legal speak designed to protect the seller. Ours isn't. It's written in plain English (or as close as we can get it) and is simply there so that you are well informed at all times. There's nothing complicated in here, so please read on.

Our Shopping Policy

Our general attitude to business is a simple one, we want our customers to be happy with the service they receive from us, and happy with our products. So if you are not happy with any aspect of your shopping experience with us, please just tell us and we'll do what ever we can to rectify the problem. With that said, to date, we have not had any unhappy customers, and we plan to keep it that way. You should note that your statutory rights under the current consumer protection laws are not affected by anything we write here. Sweet.

So what follows is the standard legal stuff, we've tried to keep it short and sweet. If you have any queries please call 0208 858 7732 and we'll do what we can to help.

Data & Privacy

The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. We do not store credit card details and we strictly do not share customer information with 3rd parties (even if they ask really nicely).

Supply

We aim to supply you with your order within 3 to 7 working days from the date in which the order was placed (quite often it's 2–3 days). If for any reason there is a delay with your order a member of staff will be in touch with you immediatley. If your order is urgent please contact us on 0208 858 7732 to discuss your requirements.

Delivery

We use on Royal Mail for standard UK deliveries, Parcel Force for 24-48 hour deliveries and either FedEx, TNT or Parcel Porce for international deliveries.

Refunds, Cancelations & Complaints

You are free to cancel your order with us at any time. If you are unhappy in any way with your purchase, and ask for a refund or exchange within 30 days of your purchase we'll process your refund or exchange within 24 to 48 hours of your request. No questions asked. Please note that in the event of a refund or exchange, you are responsible for the method & cost of returning the product to us (unless we are at fault), we do recommend sending your item(s) back to us via a recorded delivery so that there is proof that the item(s) have been received safely, but it's entirely up to you.

Print Sections

We will try to match the exact section of print on display in our product photography, we will do our best to get as close as possible but can not always be exact, the reason for this is that our prints are approximately 60inches square and cut randomly, we cannot guarantee that the section on display will be available to us. You can always contact us to discuss your order rather than purchasing through our website if you are after something very specific, or just add a note in the notes section on the checkout page. If you are not happy with the product you receive you are free to send it back to us within 30 days of purchase and we'll either exchange the product for an alternative or give you full refund, which ever you would prefer.

Contact

We will only contact you in connection with your order and will always keep you well informed should we have any difficulties providing you with the products ordered. We will not email you with anything unrelated to the processing of your order without your permission.

Any contract for your purchase from Sophia & Matt Ltd is governed by and has to be interpreted under the Law of England, and you agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.

Sophia & Matt is the registered trading name of Sophia & Matt Ltd. Our Registered office is at 7 Mulberry Place, Pinnell Road, London, SE9 6AR. Company number 07908509. Registered in England and Wales.

Final Note

Ok, so that was a bit boring to read, but the point we're getting at here is that you should be happy with our products and our service, and we'll do anything we can to make sure you are. If you have any questions please contact us and we will be happy to help. Thanks for reading and well done for getting to the end.